• Integrated Self Service

    We help our clients change the way they do business with their customers – at the ATM and in the branch. We develop intuitive software solutions that drive change and bridge the gap between transactions and interactions. And, our open solutions will integrate seamlessly with your enterprise solutions and architecture.

    View Phoenix Solutions

  • Customer Centric

    The best customer experience is the strategic direction that drives our solutions and services. We improve and enhance your conversations with your customers, so that each interaction is as personal and meaningful as face-to-face with your best people. Discover the benefits of a partnership with Phoenix.

    See What Phoenix Can Do for You

  • Experience Counts

    Phoenix brings you a world of experience. Our client portfolio is comprised of financial institutions across North America, Europe, the UK, Australia and New Zealand. From regional credit unions to national retail banks, we’ve delivered software solutions that help organizations of any size realize their vision for growth, service and cost management.

    Find Out More About Phoenix


What Can Phoenix Do For You?

    • Flexible, reliable and proven
      Phoenix offers a comprehensive and open multi-vendor solution that includes industry best practices, applications, compliance, monitoring, and connectivity to multiple environments.
    • Retain current customers; attract new ones
      Build customer loyalty and increase wallet share through personalization, 1:1 targeted marketing and enriched customer interactions that result in satisfied customers.
    • Optimize branch staffing
      Offload routine transactions and free up staff for sales and service. Self Service transactions are a fraction of the cost of teller transactions.
    • Empower consultative selling
      Our solutions will equip your staff to deliver the best customer service and empower them to act on timely revenue opportunities.
    • Maximize operational efficiency
      Desktop access to detailed terminal and transaction information means automatic confirmation of compliance as well as rapid resolution of deposit claims.
    • One application: multiple themes
      No matter your hardware choices today or tomorrow, invest in a software solution that integrates easily with your host systems and web services to deliver targeted functionality and branding based on location and customer.
    • Industry leading security
      Our fully upgradeable components rapidly integrate security advancements. We partnered with Microsoft to develop industry standard security settings for Windows ATMs.
    • High availability
      We understand the importance of uptime and work quickly towards resolution of any issue through our global support network and our proven, established partnerships with the hardware vendors.
    • Cost effective management
      Our strategic focus is on the technology platform that reaches across multiple touch points: ATMs, kiosks, LCDs, side counter, mobile.
    • Self sufficiency
      Benefit from Developer Workbench – the industry’s open and leading developer toolkit to enable new functionality.


We’ve been in the business of transformation since 1987

First it was VISTA, then COMMANDER and now XPRESSION. What’s next you ask? We’ll let you know.

  • logo_vista

    The industry benchmark for multi-vendor, self-service ATM software


    • Open standards platform
    • Rapid web services and channel integration
    • Built-in application and targeted marketing
    • Proven high availability and operational integrity
    • Robust Developer Toolkit
    VISTA Details
  • logo_commander

    The user-friendly and open framework to deliver personalization, and to manage content and change in your self-service network

    • Personalize and target customer interactions
    • Deliver 1:1 targeted offers
    • Detailed asset information
    • Information to ensure compliance and track change
    • Detailed deposit information for rapid claims resolution
    COMMANDER Details
  • logo_xpression

    The proven retail branch banking transformation solution


    • Migrate routine teller transactions
    • Enrich in-branch transactions
    • Deepen wallet share
    • Pro-active communication and alerts for branch or remote tellers
    • Enterprise integration
    XPRESSION Details


Core Services at a Glance

    • Consulting Services

      Phoenix sets the standard for best practices in the self-service industry. Your team benefits from our expertise in solution architecture, security, customer experience and usability. Differentiate your brand by leveraging our global market experience. We get it and we’re on your team to ensure your business and technical goals are achieved along with optimum usability and regulatory compliance. Do it right the first time, with Phoenix providing guidance and leadership.

    • Training Services

      Phoenix offers a full complement of training courses that ensure our clients can achieve the degree of self-sufficiency they desire. Our goal is to ensure that we pass on our self-service expertise so that you can take control and make full use of the capabilities of our solutions. We’ll work with you to define your desired level of expertise, and then provide a detailed course outline for the program. Training can be provided in our head office location with access to a full complement of hardware in our labs, or at your preferred location.

    • Professional Services

      Our Professional Services team has a track-record for managing multiple, complex and leading-edge projects where technical, creative and business objectives have been merged to create solutions for our clients around the world. We have an unparalleled understanding of all the activities and components necessary to execute a successful self-service strategy in today’s complex and dynamic environment. We see the ‘big picture’ and bring thought leadership to your team. Why not let your team benefit from ours? We are a trusted and experienced partner.

    • 24/7/365 Global Support Services

      We understand the importance of availability and performance, and the critical time frames for resolution. Phoenix assumes ownership of the resolution of issues. It’s a commitment backed by global 24/7 support capabilities and formalized global partnerships. For you, our assurance means quick solutions and no finger pointing. For us, it means satisfied customers who know they can count on Phoenix. We are the single point of contact for ongoing support and management of issues from initial diagnosis to resolution.

Industry Alliances

Strategic alliances promote our leadership position in the industry and strengthen our ability to serve a global customer base.

  • logo_aci

  • logo_banktech

  • logo_diebold

  • logo_fis

  • logo_group4securior

  • logo_hp

  • logo_ibm

  • logo_itautec

  • logo_mastercard

  • logo_microsoftcertifiedpartner

  • logo_nautilushyosung

  • logo_ncr

  • logo_pendum

  • logo_scancoin

  • logo_talaris

  • logo_vantiv

  • logo_vocalink

  • logo_wincor


  • Over 25 Years Leading The Industry

    Since 1987, Phoenix has pioneered many of the banking industry’s most dramatic innovations, including truly independent multi-vendor ATM software, web-enabled ATMs, deposit automation, personalization, 1:1 targeted marketing and – most recently – retail branch banking transformation. We continue to set the standard for best practices in the self-service industry by creating highly configurable, enterprise-wide solutions that represent a seamless fusion of technology and customer experience.

  • about

1987 – 1990

  • Phoenix rises!
  • The art of electronic commerce begins
  • The face of ATMs begins the journey of change

In 1987, Kyle MacDonald started Phoenix in London, Ontario. With 2 employees and an entrepreneurial spirit next to none, she entered a high-stakes competition in the fast moving world of technology and software.

1990 – 1995

  • Every major bank in Canada gets an ATM face lift
  • Global expansion begins across the US… Sears USA, MAC Electronic Services, Bank IV, Seafirst Bank, Crestar Bank, Chase…
  • First National Bank of Southern Africa launches self service kiosks with full customer profile and a targeted interface based on customer segment

Phoenix rapidly gains a reputation as the self service customer experience expert and works with new customers across Canada, the US, Europe and Africa to deliver new self service features

1995 – 2000

  • Phoenix and CIBC launch the first web-enabled ATM – selling theater tickets
  • An industry first – US Department of Motor Vehicles and Phoenix launch kiosks to issue vehicle registration renewal stickers with payment by check and credit card
  • Cyprus Popular Bank chooses Phoenix as their software partner for the first unmanned branch with ability to deposit checks using image and document processing capabilities – another industry first

Our mantra is “We don’t make ATMs. We make them SMART.” Our client base grows. Our team grows and we move to larger premises. We become recognized experts with experience on all the major hardware vendor platforms.

2000 – 2005

  • Phoenix awarded the National Australia Group contract for ATM software replacement
  • BNZ rolls out VISTA on NCR and Diebold – a world’s first true multi-vendor deployment
  • St George Bank chooses Phoenix and VISTA
  • TD Bank Financial Group chooses HP and Phoenix to deliver next generation ATM capabilities

Phoenix launches VISTA, the first proven multi-vendor ATM software in the industry. This winning solution moves ATM software into the 21st century – enabling web services, profile-based targeted marketing, enhanced multimedia, and a more personalized customer experience. VISTA delivers all of this seamlessly across multiple hardware platforms using open and industry standard development tools.

2005 – 2010

  • Award: Outstanding Business Achievement
  • Award: Ontario Chamber of Commerce
  • Award: Deloitte Technology Fast 50 , 2006
  • Award: Deloitte Technology Fast 500, 2006
  • Award: Kyle MacDonald wins RBC Canadian Entrepreneur Award
  • Award: Ontario Global Traders Awards for exceptional contribution to the economy
  • Award: Large Business of the Year, London Chamber of Commerce Business Achievement Awards
  • Phoenix becomes a Microsoft Gold Certified Partner

Phoenix wins one award after another as we “Change the Channel” for our customers with our industry leadership, our technology, and our people. Once again, we move to larger premises that can support our growing team and the ever-increasing number of ATMs in our labs.

2010 – 2015

  • Cuscal and the rediATM Network choose Phoenix as their Self Service Software partner
  • Nautilus Hyosung and Phoenix Joint Certification
  • Phoenix announces certification of VISTA for Nautilus Hyosung ATMs
  • Danske Bank chooses Phoenix
  • Award: London Business Achievement Innovation Award
  • Award: Deloitte Technology Fast 50, 2014
  • Award: Deloitte Technology Fast 500, 2014

Phoenix is honoured to once again be recognized by Deloitte. The Technology Fast 50 program celebrates innovation, entrepreneurship, achievements and evolution in the Canadian technology industry. The technology Fast 500 program recognizes the fastest growing technology companies in North America –companies that are on the cutting edge and are transforming the way we do business.


  • March 16, 2015 – Diebold Acquires Phoenix Interactive Design To Propel Its Transformation To A Services-led, Software-Enabled Company
  • Kyle MacDonald, our CEO and founder wins another prestigious RBC Canadian Women Entrepreneur Award
  • Phoenix introduces Xpression – the retail branch transformation solution

As we move into 2015, Phoenix is honoured to be the chosen software partners of some of the world’s largest financial institutions. We are excited to be at the forefront working with several leading banks in their journey to branch transformation as together we introduce video banking, tablet alerts for branch staff and an amazing customer experience.

  • News

    Diebold Acquires Phoenix Interactive Design To Propel Its Transformation To A Services-led, Software-Enabled Company

    March 16, 2015

    Industry leader in cross-channel software, Phoenix broadens Diebold’s capabilities — maximizing the company’s branch automation solutions around the globe

    NORTH CANTON, Ohio – Diebold, Incorporated (NYSE: DBD) today announced it has acquired Phoenix Interactive Design, Inc., a world leader in developing innovative software solutions for automated teller machines (ATMs) and a host of other financial self-service applications.

    Download Press Release
    Kyle MacDonald Wins RBC Canadian Women Entrepreneur Award

    November 28, 2014

    Kyle MacDonald, the founder and CEO of Phoenix Interactive Design Inc., was recognized as one of Canada’s leading women entrepreneurs at the annual RBC Canadian Women Entrepreneur Awards gala reception in Toronto, Ontario. MacDonald, who received the RBC Momentum Award, is described as “the visionary behind the world’s leading provider of Windows-based multi-vendor ATM software.” The awards recognize Canada’s leading female entrepreneurs who have made impressive and substantial contributions to the local, Canadian and global economy.

    Download Press Release
    Cuscal and the rediATM Network Have Chosen Phoenix Interactive as their Self-Service Software Partner

    November 12, 2014

    Phoenix Interactive Design’s innovative and flexible self-service solutions set to drive one of the largest ATM networks in Australia.
    Phoenix Interactive Design, Incorporated has once again demonstrated the value of their solutions in Australia. The corporation and its Sydney-based office (Phoenix Australia) are pleased to announce another partnership for self-service application and support software in Australia with Cuscal Limited.

    Download Press Release
    Branch Transformation Through XPRESSION™; Phoenix Expresses Itself Once Again!

    November 07, 2014

    Migrating retail branch banking is one thing. Migrating the retail banking experience is quite another!
    Adopting the same philosophy as our true multi-vendor self-service software, Phoenix Interactive has created the ultimate Retail Branch Banking transformation software: XPRESSION™. This all-in-one solution merges the physical complexities and variations of self-service automation in Retail Branch Banking with the intricacies of a seamless and humanized customer experience.

    Download Press Release
  • Kudos


    • Are you really bright and passionate about world-changing software?

      If you are interested in being part of an energetic team committed to transforming the self-service customer experience, we’d like to hear from you!

      Send your resume to careers@phoenix-interactive.com or

      View Open Positions at LinkedIn


    Transformation starts here. We’d be delighted to discuss how partnering with us will provide you with the self-service solution that’s ideal for you. You can email us at info@phoenix-interactive.com, or contact one of our offices nearest you by phone or mail.

    • We’d love to hear from you

    Home Office – London, Ontario, Canada

      • Address:
        300 Wellington Street, 3rd Floor
        London, Ontario, Canada N6B 2L5

      • Phone:
        O: (519) 679-2913
        F: (519) 679-6773


    United States

      • Address:
        1024 – 401 North Tryon Street,
        Charlotte, North Carolina 28202

        (Transamerica Square)

      • Phone:
        O: (704) 264-1431

    United Kingdom, Europe, & Middle East

      • Address:
        Dewar House, Unit 10 & 11
        Dunfermline, Scotland KY11 8PY

        (Carnegie Campus)

      • Phone:
        O: +44 20 3318 6099

    Asia, Pacific

      • Address:
        Sydney, NSW, Australia
        3915 – 2 Park Street, Citigroup
        Centre Level 13 – Room 1350

      • Phone:
        O: +61 2 8005 3815