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TD Canada Trust ranks No. 1 in ATM Banking Excellence

Published on September 23, 2008.

Phoenix extends our congratulations to TD Canada Trust who, again this year, has been ranked No. 1 for ATM Banking Excellence. We are incredibly proud to be their partner and the provider of the ATM software that delivers the superior customer experience for which they have been honoured.

TD was the sole winner in 6 of the categories including ATM Banking Excellence:

  • Customer Service Excellence
  • Recommend to Family and Friends
  • Products and Services Excellence
  • ATM Banking Excellence
  • Online Banking Excellence
  • Telephone Banking Excellence

TD shares top ranking in the remaining 5 categories

  • Value for Money
  • Values My Business
  • Interest Rates and Service Charges
  • Financial Planning and Advice
  • Branch Services Excellence

As noted by Adrian Murphy, Vice President Syndicated Research at Synovate in Canada, "The personal banking industry is becoming more competitive than ever. As evident from Synovate's Best Banking Awards for 2008, a wide range of major financial institutions are vying to deliver service excellence for their customers and win more business in the process. As a result, the industry as a whole continues to raise the standard for service delivery, benefitting the customer above all."

About Synovate

Global market research company, Synovate, provides the financial sector with extremely robust feedback from their customers.

About TD Bank Financial Group

TD Bank Financial Group is the seventh largest bank in North America by branches and serves approximately 17 million customers in four key businesses operating in a number of locations in key financial centres around the globe including TD Waterhouse, TD Banknorth and TD Commerce Bank. TD Bank Financial Group had CDN$509 billion in assets as of July 31, 2008.

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