October 2007 Auckland, New Zealand PRINT VERSION

Bank of New Zealand Demonstrates Self-Sufficiency

Bank of New Zealand demonstrates that self-sufficiency is a reality with Phoenix's VISTAatm software and Developer Edition workbench through in-house development of two new market leading customer centric ATM initiatives; additional details as follows:

ATMs Go Multilingual

In a move to make ATM transactions more convenient, user friendly and faster, Bank of New Zealand has introduced multilingual options and improved functions across its nationwide network of 420 ATM machines.

Customers can choose from eight languages: English, Maori, Japanese, German, Korean, French, and simplified Chinese or traditional Chinese. New Zealand bank customers can also personalise their options by creating "MyCash", a favourite cash withdrawal to make visits to a BNZ ATM even faster. The language changes are targeted at local customers whose first language is not English, tourists and other visitors to New Zealand, says Blair Vernon, Bank of New Zealand General Manager of Strategy and Marketing.

Customers make their language choice just once, and the ATM technology is smart enough to remember that customer on repeat visits and present the screens in the customer's chosen language. "Not only is this a clever enhancement, the great thing about this feature is that it applies to everyone that uses our ATM network, not just BNZ customers. During testing we found that customers were pleasantly surprised by the option of conducting an ATM transaction in their own language."

Language options were selected on the basis of inbound tourist data and will be regularly reviewed to make sure they remain appropriate for ATM users. Languages chosen at the Bank's first two multilingual ATM's were English (90 per cent) and simplified and traditional Chinese (seven per cent). The eight language options will be available across the BNZ ATM network by the end of this week.

BNZ's MyCash enhancement - replacing Fast Cash, a cash withdrawal without receipt - will speed up customer service by 50 per cent. "It only takes seconds to set up and from then on there will be available at every visit," says Vernon.

More than 212 million transactions are conducted at New Zealand ATM machines each year.

About Phoenix Interactive Design, Inc.

London, Ontario-based Phoenix Interactive Design, Inc. is the world's leading independent provider of Windows™ based, multi-vendor ATM software for the financial services industry.

Phoenix's large global install base, consisting of Banks and Retailers, has maximized profitability in their self-service channels through software independence. Phoenix's proven vendor neutral VISTAatm software provides the ability to separate hardware and software purchasing decisions, providing greater negotiation power and the flexibility to choose from a variety of ATM hardware manufactures.

For more information, please contact: Marlene Goncalves, Phoenix Interactive Design @ (519) 679-2913 or email marketing@phoenix-interactive.com.