BNZ and their parent company, National Australia Bank Group, awarded Phoenix a Global ATM Software Replacement Contract following a rigorous evaluation process in late 2000 and subsequent proof of concept exercise, which started with BNZ.
The project was implemented and rollout completed on both NCR and Diebold ATMs in 2001. VISTAatm's openness and flexibility enabled the Bank to introduce numerous new initiatives including real-time foreign currency dispense functionality and prepay phone registration and top-ups. Additionally, the Bank has leveraged the solution to frequently refresh marketing and branding initiatives. Most recently, BNZ worked with Phoenix to bring the Commander product to market. As a beta partner for this product, BNZ provided valuable validation and input and subsequently made the decision to roll out Commander to their entire estate.
Why BNZ Chose Phoenix
BNZ replaced their entire ATM network with VISTAatm Terminal software in 2001 while also taking advantage of multi-vendor deployment on NCR and Diebold ATMs. BNZ quickly adopted the philosophy to maximize rapid change in their ATM channel to keep in touch with other retail delivery channels in the Bank. Since their initial implementation, the Bank has become entirely self sufficient using the VISTAatm Developer Workbench tool. They have introduced new functionality, new graphics, ongoing marketing changes, multiple languages and support for a personalized favourite withdrawal.
In the Bank's own words "Technology has enabled the Bank to create an entirely new kind of customer/bank relationship - one which is leading to more convenience, more choice, and greater satisfaction than ever before. It is redefining our workplace and will continue to do so. The challenge for us is to balance leading edge e-commerce initiatives with our great strength - our people. We are at the frontier of dynamic change and embracing new technology."
Highlights
- Traditionally and initially 100% NCR hardware
- Post implementation, Diebold hardware was deployed into the ATM Network as a consequence of the single app multi-vendor capability of VISTAatm Windows NT - the first Diebold ATMs in NZ
- NDC messaging format
- TCP/IP network protocol
- eFunds Connex switch environment
- Triple DES enabled
- Full software distribution and content management capability via SMS
- Significant decrease in Hardware purchasing costs due to proven multi-vendor solution
- Dramatic operational cost improvement
- Speed to market for updates and change (in days or weeks instead of months or years)
- New opportunities to provide value-add services and leverage partnerships, e.g., exclusive arrangement for ATM deployment with Shell Oil
- Multi-lingual ATM service
- Customer Preferences
- Commander Asset Management
More about BNZ www.bnz.co.nz
BNZ is one of New Zealand's oldest banks, having incorporated in 1861. As well as a strong local identity, BNZ benefits from significant global strength, with links to banks and financial services companies in 15 countries around the world, through National Australia Bank Group, BNZ's parent company.
BNZ focuses on being a total provider of specialized financial services with products including loans, investments, retirement savings, insurance, and private banking. Most importantly, BNZ believes the two most critical factors to any modern business are its people and its technology.
