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ABN AMRO

In 2003, ABN AMRO chose Phoenix's VISTAatm multi-vendor ATM software to replace their existing OS/2 based ATM software and improve the customer experience delivered to their combined network of over 1,100 ATMs. The bank, operating under the LaSalle Bank brand, successfully implemented the solution on Diebold, NCR and Wincor hardware platforms with a single run-time application, a single messaging protocol and a single device handler at the Base24 switch. Initially, the roll out supported two distinct Bank brands (LaSalle & Standard Federal). Additionally, the bank satisfied ADA audio lead through compliance regulations with their implementation of VISTAatm's Audio Assist product in both English and Spanish languages. LaSalle Bank was also one of the first banks globally to implement the Microsoft Windows XP Pro operating system on self-service/ATM devices.

Why ABN AMRO Chose Phoenix

With Phoenix as a partner, LaSalle Bank was the first financial institution in the United States to roll out a single run time application on multiple hardware vendor platforms. Over the years they achieved a high level of self-sufficiency using VISTAatm Developer Workbench and they made a significant contribution to their strong brand at the ATM channel with cross-channel consistent marketing content,updated on an on-going basis. Customer Loyalty was greatly enhanced with support for language and transaction preferences.

Highlights

1,100 ATMs

Deployed on Diebold / NCR / Wincor-Nixdorf

ACI BASE24 Switch

Two Distinct Brands

Differentiated Marketing

Audio Lead Through (English & Spanish)

Personalization including 'fast cash' and language preferences

Coupon Printing

Stamp Dispense

LaSalle Bank Corporation was the holding company for LaSalle Bank N.A. and LaSalle Bank Midwest N.A. With $116 billion in assets, it was headquartered at 135 South LaSalle Street in Chicago, Illinois. LaSalle Bank Corporation was formerly an indirect subsidiary of Netherlands-based ABN AMRO Bank N.V., one of the world's largest banks, with total assets of EUR 986 billion, more than 3,000 locations in over 60 countries and a staff of more than 105,000. Bank of America acquired LaSalle Bank Corp. effective October 1, 2007 and officially adopted the Bank of America name on May 5, 2008.