In 2004, TD Bank Financial Group (TDBFG), a leading financial services company, announced an initiative to outsource the management of their national automated bank machine (ABM) network and point-of-sale (POS) transaction infrastructure. Phoenix Interactive is an integral part of the Hewlett-Packard Canada (HP) led partnership that was awarded the seven-year outsourcing contract worth an estimated CDN$420 million. The business transformation initiative will leverage Phoenix's VISTAatm software to enhance what TD's (13 million) customers experience on the bank's coast-to-coast network of 2,400 ABMs.
Why TD Canada Trust Chose Phoenix
TD Bank Financial Group (TDBFG), a leading financial services company has outsourced the management of their national automated bank machine (ABM) network and point-of-sale (POS) transaction infrastructure to Hewlett-Packard Canada (HP). The outsourcing agreement includes Phoenix as the partner to provide the multi-vendor ATM software, VISTAatm, as an integral part of the overall solution.
The project included a complete infrastructure change and TD Canada Trust was the first globally to implement a comprehensive and robust IFX solution. Phoenix and ACI jointly expanded the IFX message format for the ABM environment to achieve this major step forward in self-service banking.
Highlights
- Complete outsourcing of the ABM and POS infrastructure
- 2,400+ ABMs
- IFX Messaging (Terminal & Switch)
- Multi-language Support (English, French, Italian, Portuguese, and Chinese)
- Audio Lead Through in English and French
- Personalization including preferred withdrawal amount, receipt printing options, and language preference
- Integration of account updating functionality - previously a separate application
- EMV and Chip-card support
More about TD Bank Financial Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Financial Group. In Canada and around the world, TD Bank Financial Group serves more than 13 million customers in three key businesses: personal and commercial banking including TD Canada Trust; wealth management including the global operations of TD Waterhouse; and wholesale banking, including TD Securities, operating in a number of locations in key financial centres around the globe. TD Bank Financial Group also ranks among the world's leading on-line financial services firms, with more than 4.5 million on-line customers. TD Bank Financial Group had CDN$312 billion in assets, as of April 30, 2004. The Toronto-Dominion Bank trades on the Toronto and New York Stock Exchanges under the symbol "TD".
More about HP
HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. For the four fiscal quarters ended April 30, 2004, HP revenue totaled $76.8 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at www.hp.com.
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