 Phoenix's Support Desk provides global 24 by 7 support.
Banks worldwide benefit from Phoenix Support Services through:
- Major yearly releases for all software products certified on various hardware vendor platforms, models and configurations
- Ongoing certification for new versions of XFS Service Providers (released from the hardware manufacturers) and detailed device testing
- Online download capabilities for new releases, Service Packs, documentation, etc.
- Management problem tracking and reporting
- Comprehensive developer assistance and training
Phoenix's proven track-record on multi-vendor ATM platforms ensures your investment in hardware and software is rewarded with seamless support. Phoenix has formal, direct support agreements in place with the major ATM Manufacturers, Microsoft and others. All software service issues (regardless of manufacturer) are managed by Phoenix directly, including procedural questions, ATM platform XFS Service Providers (provided by the Hardware vendors), the Windows operating system, etc. Consequently, there is never a case of 'pointing fingers'.
And, the VISTAatm operational advantage of a streamlined and consistent Operator Interface (regardless of ATM make/model) reduces human error and improves training times and usability for day-to-day maintenance and management.
Trust the reputation and expertise offered by Phoenix's Support Services to ensure the high availability and on-going product enhancements.
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